Restoration Crew Chief: Lead Projects & Customer Experience

IICRC; Austin (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

ServiceMaster Clean of Fraser Valley in Austin, Texas is seeking a Restoration Supervisor/Crew Chief to lead restoration projects and coordinate teams on-site. The ideal candidate will manage the customer experience, ensure quality control, and document services accurately. Candidates should have a high school diploma or GED and at least one year of relevant experience in cleaning or restoration. This role emphasizes teamwork, safety compliance, and client satisfaction, along with a range of benefits including health insurance and paid time off.

Qualifications

• Valid driver's license required.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled.
• Manage customer satisfaction and online reviews.
• Supervise restoration technicians' activities.
• Document job files accurately.
• Manage labor and consumable item usage on projects.
• Communicate project progress and issues with the project manager.

Skills

Ability to lift a minimum of 50 pounds

Ability to climb ladders

Ability to work in tight spaces

Good communication skills

Education

High school diploma/GED

Job description

Benefits:

• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• 401(k)

SERVPRO of South Worcester is hiring a Restoration Supervisor/Crew Chief!

Benefits

SERVPRO offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor/Crew Chief demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.