Restoration Supervisor

Servpro of Worcester; Worcester (MA); Presencial; USD 55 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

401(k)

Resumo da oferta

Servpro of Worcester is seeking a Restoration Supervisor to coordinate, monitor, and perform work on restoration projects, ensuring a positive customer experience and high-quality results. As the front-line representative of the SERVPRO brand, you will supervise technicians, manage safety, control costs and communicate progress to the project manager and office staff.

Requires a valid driver’s license and 1+ year of restoration-related experience; IICRC certification is a plus.

Qualificações

• Valid driver's license must be maintained.
• IICRC certification is a plus, not required.

Responsabilidades

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Follow OSHA guidelines for job safety.
• Protect and manage assets by handling equipment and materials properly.
• Coach and train restoration technicians.

Formação académica

High school diploma/GED (preferred)

IICRC certification

Descrição da oferta de emprego

• Professional development

Benefits:

• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• 401(k)

Servpro of Worcester is hiring a Restoration Supervisor!

Benefits

SERVPRO offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues.

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.