Restoration Client Intake & Dispatch Specialist

Insurcomm Restoration; Kennesaw (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits

Impactful work

Job summary

Rytech Restoration is seeking a Client Services Intake and Dispatch Coordinator to be the operational hub connecting customers to our teams from first call to final update. Based in Georgia, you will manage call queues, dispatch technicians, and maintain accurate scheduling across systems to keep every job moving smoothly.

Our team handles water damage and restoration services under Fortify Companies, offering stable growth and a collaborative, high-impact work environment.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service, dispatch, or administrative experience.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy in data entry and documentation.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable navigating multiple software systems and email platforms.

Responsibilities

• Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations.
• Assign and dispatch service requests to technicians via email and internal platforms.
• Accurately enter and update assignments, notes, and scheduling details across multiple systems.
• Track job status and ensure timely updates, including inspection schedules and completion milestones.
• Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems.
• Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job.
• Maintain detailed, organized documentation so everyone on the team has the visibility they need.
• Identify gaps or inefficiencies in workflows and flag them for improvement.
• Perform other duties as assigned to support the needs of the team and business.

Skills

Customer service

Dispatch

Administrative skills

Data entry

Communication

Multitasking

Software systems

Education

High school diploma

Tools

CRM

Job management platforms

Job description

Rytech Restoration is seeking a Client Services Intake and Dispatch Coordinator to be the operational hub connecting customers to our teams from first call to final update. Based in Georgia, you will manage call queues, dispatch technicians, and maintain accurate scheduling across systems to keep every job moving smoothly.

Our team handles water damage and restoration services under Fortify Companies, offering stable growth and a collaborative, high-impact work environment.