Technology Manager (OTP)

McDonald's; Lovejoy (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

4 college credit hours for OTP Pro

Paid sick leave or PTO

Tuition reimbursement through Archways

Employee discounts and free meals

Job summary

McDonald’s is seeking an Operations Technology Professional (OTP) Pro to support development and execution of in-restaurant technology, ensuring equipment runs at a high level for customers and crew. The role focuses on deploying, maintaining, and repairing restaurant hardware, software, and networks to keep operations smooth.

The OTP Pro will lead and train teams of OTPs, perform on-site and remote support, and coordinate upgrades and maintenance while traveling to restaurant locations as

Qualifications

• Responsible with good attention to detail and strong time management skills.
• Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs and costs.
• Self-motivated with a thirst for knowledge.
• Flexible availability as some upgrades or equipment replacements must be completed during late evenings or early mornings. Weekend availability and on-call availability may be needed on occasion.
• Ability to travel to restaurants located in [insert location cities].
• Ability to lift up to 50 pounds.
• Must be 18 years old to apply.

Responsibilities

• Deploying, maintaining, and repairing restaurant hardware, software, and network technology in their organization’s restaurants.
• Upgrades: Perform certain self-installs and OS upgrades.
• Maintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment.
• Troubleshooting: Provide in house technology support to triage issues on-site and over the phone.
• Development: Train, develop and lead an organization of OTPs for restaurant-level support.
• Training: Provide necessary resources, tools and support as new technologies and initiatives are deployed.

Skills

Attention to detail

Time management

Communication skills

Self-motivated

Flexible availability

Travel to restaurants

Lifting up to 50 pounds

18 years old

Job description

Description

We are looking for a dedicated Operations Technology Professional (OTP) Pro to actively support the development and execution of our in-restaurant technology, ensuring that all equipment functions at the highest level for our customers and crew. OTPs are at the heart of running great restaurants. They elevate expertise and ensure end users — managers, crew, and customers — can effectively use the technology in the restaurants.

Responsibilities

The OTP Pro is responsible for deploying, maintaining, and repairing restaurant hardware, software, and network technology in their organization’s restaurants.

Duties of this position include the following:

• Upgrades: Perform certain self-installs and OS upgrades

• Maintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment

• Troubleshooting: Provide in house technology support to triage issues on-site and over the phone

• Development: Train, develop and lead an organization of OTPs for restaurant-level support.

• Training: Provide necessary resources, tools and support as new technologies and initiatives are deployed

Perks and Benefits

• Competitive pay negotiable base on experience.

• 4 college credit hours for attending OTP Pro class

• Paid sick leave or paid time off

• Tuition reimbursement and/or educational assistance through Archways to Opportunity

• Employee discounts and free meals during shifts

Qualifications

• Responsible with good attention to detail and strong time management skills

• Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs and costs

• Self-motivated with a thirst for knowledge

• Flexible availability as some upgrades or equipment replacements must be completed during late evenings or early mornings. Weekend availability and on-call availability may be needed on occasion

• Ability to travel to restaurants located in [insert location cities]

• Ability to lift up to 50 pounds

• Must be 18 years old to apply

Additional Information

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA.This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant.However, this franchisee is a separate company and a separateemployer from McDonald’s USA.Thus, if you are hired for the job described in this posting, the franchisee will be youremployer, not McDonald’s USA.Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees.McDonald’s USA has no control over employment matters at the restaurant.McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This restaurant is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Applicants may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain federal, state, or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business. Please contact the restaurant you are applying to if you need assistance completing any forms or to otherwise participate in the application process.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.