Restaurant Team Leader: Guest Experience & Ops

Dhanani Group Inc; Carol Stream (IL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Scholarship program

Emergency fund

Discount program

Provider cost estimator

Wellness program

Pregnancy planning tool

Job summary

Burger King at 840 Army Trail Rd, Carol Stream, IL 60188 is hiring a shift supervisor to lead a fast-paced restaurant team. You will develop leaders, ensure great guest experiences, and balance service quality with financial goals.

Requirements include a high school diploma and 1–2 years of supervisory experience. Strong guest service, communication, and teamwork are essential. Full-time, on-site role with flexible shifts and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• 1–2 years supervisory experience.
• Excellent guest service skills.
• Ability to work in a fast-paced environment.
• Effective communication with guests and team members.
• Ability to resolve issues per Burger King standards.
• Open to all shifts including weekends and holidays.

Responsibilities

• Develop servant leadership and put people and restaurant first.
• Create memorable guest experiences.
• Balance high-quality guest experience with financial goals.
• On-board and train new team members.
• Lead team huddles and coach performance.
• Ensure ongoing training and coaching for staff.
• Build shift supervisors' capabilities for advancement.
• Acknowledge and celebrate team success.
• Coach brand service behaviors and provide feedback.
• Monitor speed of service to meet guest expectations.
• Maintain welcoming, clean restaurant environment.
• Ensure product quality and operations standards are met.
• Collaborate with GM on action plans to improve guest metrics.
• Review sales and scheduling to meet QSC standards.
• Ensure accurate daily numbers and cash handling.

Skills

Guest service

Team leadership

Communication

Supervisory experience

Education

High school diploma

Job description

Burger King at 840 Army Trail Rd, Carol Stream, IL 60188 is hiring a shift supervisor to lead a fast-paced restaurant team. You will develop leaders, ensure great guest experiences, and balance service quality with financial goals.

Requirements include a high school diploma and 1–2 years of supervisory experience. Strong guest service, communication, and teamwork are essential. Full-time, on-site role with flexible shifts and opportunities for growth.