Restaurant Team Leader: Guest Experience & Operations

sappbroscareers; Cheyenne (WY); On-site; USD 52,000 - 68,000; Full time

Job summary

Sapp Bros., Inc. seeks a hands-on Restaurant Assistant Manager to lead a fast-paced team and deliver outstanding service at our Cheyenne location. You will oversee daily dining room and kitchen flow, ensure safety and cleanliness, and coach staff to meet service standards.

Applicants should have at least 3 years in hospitality or customer service, with supervisory experience preferred. A positive, team-oriented attitude is essential to success in this role.

Qualifications

• Minimum of 3 years in hospitality or customer service.
• Previous supervisory experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to thrive in a fast-paced environment and multitask.

Responsibilities

• Lead by example in providing exceptional guest service.
• Support and motivate team members to create a welcoming environment.
• Assist in managing daily restaurant operations, including dining room and kitchen flow.
• Ensure cleanliness, food safety, and efficient service during all shifts.
• Address guest concerns with care, urgency, and professionalism.
• Help train, coach, and develop team members.
• Support inventory, ordering, and cost control efforts.
• Follow and uphold all company policies, procedures, and cash handling practices.

Skills

Leadership

Guest service

Communication

Multitasking

Team-focused

Job description

Sapp Bros., Inc. seeks a hands-on Restaurant Assistant Manager to lead a fast-paced team and deliver outstanding service at our Cheyenne location. You will oversee daily dining room and kitchen flow, ensure safety and cleanliness, and coach staff to meet service standards.

Applicants should have at least 3 years in hospitality or customer service, with supervisory experience preferred. A positive, team-oriented attitude is essential to success in this role.