Restaurant Assistant Manager: Team Leader & Growth

Dhanani Group Inc; Des Plaines (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Scholarship fund

Emergency fund

Discount program

Provider cost estimator

Wellness program

Pregnancy planning tool

Job summary

Dhanani Group Inc. is hiring at Burger King in Des Plaines, IL for a hands-on Restaurant Supervisor role. You will lead team members, ensure guest satisfaction, uphold quality standards and assist in daily operations.

The position requires 1-2 years supervisory experience, strong guest service skills, and ability to work all shifts, including weekends and holidays; you will train staff and drive service excellence in a fast-paced environment.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create Memorable Experiences—creates a service experience so good guests will come back.
• Administration—balances high-quality employee and guest experience with financial goals.
• Welcomes new team members and provides them with the training needed to do their job.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of the shift supervisors and prepares them for their next level.
• Consistently thanks the team and celebrates success.
• Actively coaches brand service behaviors—train, observe, provide feedback and celebrate.
• Monitors speed of service to ensure guest expectations are met.
• Ensures the restaurant is welcoming and clean.
• Ensures product quality and operations standards are met.
• Partners with the Restaurant General Manager to create action plans to improve guest metrics.
• Reviews sales and scheduling to ensure QSC is met.
• Ensures accuracy of daily numbers, cash handling and HACCP logs.
• Reviews inventory efficiencies to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning and makes necessary adjustments.
• Creates and monitors schedule and on-boards new team members.
• Implements action plans to address employee needs and Operational Assessments.

Skills

Guest service

Communication

Team leadership

Supervisory experience

Problem solving

Time management

Education

High school diploma or equivalent

Job description

Dhanani Group Inc. is hiring at Burger King in Des Plaines, IL for a hands-on Restaurant Supervisor role. You will lead team members, ensure guest satisfaction, uphold quality standards and assist in daily operations.

The position requires 1-2 years supervisory experience, strong guest service skills, and ability to work all shifts, including weekends and holidays; you will train staff and drive service excellence in a fast-paced environment.