Restaurant Team Lead — Training, Service & Ops

Burgermaster; Bellevue (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Vacation

Sick Pay

Paid meal while on shift

401(k)

401(k) employer match

Job summary

Burgermaster is seeking a capable Shift Lead to assist in hiring and training staff, coordinate coverage, and ensure top-notch customer service. You’ll supervise daily operations, resolve complaints with diplomacy, and help foster a productive, positive workplace environment.

Coordination with the manager will include performance reviews, disciplinary actions as needed, and adherence to health, safety, and food handling standards.

Qualifications

• High school diploma or equivalent preferred.
• Previous restaurant management or supervisory experience preferred.
• Successful completion of corporate training program required.
• Food handler’s permit required within 7 days of hire.
• ServeSafe certifications required within 1 year of hire.

Responsibilities

• Assists in managing the hiring and training of restaurant staff.
• Works with Manager in managing callouts to ensure proper coverage.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Works with Manager to develop, train, and ensure a great place to work.
• Works with Manager to conduct performance evaluations that are timely and constructive.
• Works with Manager to handle discipline and termination of employees in accordance with restaurant policy.
• Review and manage communications in our Burgermaster Corporate communication tool.
• Periodically assists with end of day financial reconciliation.
• Oversee and conduct daily inspection of food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluate and submit requests to the maintenance team for restaurant equipment repairs and maintenance
• Performs other duties as assigned.

Skills

Supervisory leadership

Customer service excellence

Time management

Organization

Food safety knowledge

MS Office / software

Spanish a plus

Education

High school diploma or equivalent

Restaurant experience

Corporate training program

Food handler’s permit

ServeSafe certification

Tools

Microsoft Office Suite

Job description

Burgermaster is seeking a capable Shift Lead to assist in hiring and training staff, coordinate coverage, and ensure top-notch customer service. You’ll supervise daily operations, resolve complaints with diplomacy, and help foster a productive, positive workplace environment.

Coordination with the manager will include performance reviews, disciplinary actions as needed, and adherence to health, safety, and food handling standards.