Restaurant Team Lead - Ops, Guest Experience & Growth

Curtis Hospitality Group; Boone (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay available

Meal discounts

Performance-based incentives

Paid time off and health/retirement ="

Job summary

Burger King | Curtis Hospitality Group is seeking an Assistant Manager to partner with the Restaurant General Manager and drive sales, guest satisfaction, and operational excellence. You will lead and model hands-on leadership across shifts to ensure top performance.

You will coach and develop team members, monitor operations for quality and safety, and partner with the RGM on staffing, training, and improvements. Weekly pay and benefits are available where eligible.

Qualifications

• At least 18 years old.
• Strong leadership, communication, and problem-solving skills.
• Ability to work a flexible restaurant schedule.
• Ability to coach and hold others accountable.
• Commitment to guest service, operational excellence, and team development.

Responsibilities

• Oversee daily restaurant operations and provide hands-on leadership across shifts.
• Drive guest satisfaction through speed, accuracy, friendliness, food quality, and cleanliness.
• Support sales growth and restaurant profitability by monitoring key operating metrics.
• Help manage labor, staffing, scheduling, food cost, waste, inventory, and other controllable expenses.
• Hire, train, coach, recognize, and develop team members and shift leaders.
• Maintain food safety, workplace safety, Burger King standards, and operational compliance.
• Review shift and restaurant performance and take action when results are off track.
• Address guest concerns and team issues professionally and promptly.
• Partner with the RGM on staffing, retention, training, and restaurant improvement priorities.
• Maintain strong communication with team members, leadership, vendors, and other partners.

Skills

Leadership

Communication

Problem-solving

Team development

Coaching

Customer service

Operational excellence

Flexible schedule

Job description

Burger King | Curtis Hospitality Group is seeking an Assistant Manager to partner with the Restaurant General Manager and drive sales, guest satisfaction, and operational excellence. You will lead and model hands-on leadership across shifts to ensure top performance.

You will coach and develop team members, monitor operations for quality and safety, and partner with the RGM on staffing, training, and improvements. Weekly pay and benefits are available where eligible.