Restaurant Team Lead: Guest Experience & Operations

Burgerville LLC; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus Opportunity

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Life Insurance

Long-Term Disability Insurance

Short-Term Disability Insurance

EAP

Tuition Assistance

Paid Time Off

Job summary

Burgerville LLC is looking for an Assistant Manager to lead daily restaurant operations, coach Shift Leads and Crew Members, and partner with the General Manager to ensure outstanding guest experiences. This role focuses on food quality, teamwork, and operational excellence while building a positive workplace culture grounded in our mission: Serve with Love.

The Assistant Manager supports staff development, staffing, and guest satisfaction, ensuring safety and cleanliness standards and

Qualifications

• Demonstrated leadership and communication skills.
• Passion for hospitality, food quality, and team development.
• Ability to thrive in a fast-paced restaurant environment.
• Strong organizational and problem-solving abilities.

Responsibilities

• Support daily restaurant operations with a focus on quality, hospitality, and team performance.
• Lead the restaurant in the General Manager’s absence.
• Coach, train, and develop Shift Leads and Crew Members.
• Help drive sales, labor, food cost, and operational results.
• Deliver exceptional guest experiences and resolve guest concerns.
• Maintain food safety, cleanliness, and operational standards.
• Support recruiting, onboarding, and employee retention.
• Assist with staffing, scheduling, and shift execution.
• Support local marketing initiatives, community events, and restaurant growth.
• Build a positive, respectful, and high-performing team culture.

Skills

Leadership

Communication

Hospitality

Team Development

Problem Solving

Scheduling

Education

High School Diploma or GED

Job description

Burgerville LLC is looking for an Assistant Manager to lead daily restaurant operations, coach Shift Leads and Crew Members, and partner with the General Manager to ensure outstanding guest experiences. This role focuses on food quality, teamwork, and operational excellence while building a positive workplace culture grounded in our mission: Serve with Love.

The Assistant Manager supports staff development, staffing, and guest satisfaction, ensuring safety and cleanliness standards and