Restaurant Team Lead & Guest Experience Coach

Bluegrass Stream LLC; Knoxville (TN); On-site; USD 40,000 - 56,000; Full time

Job summary

Bluegrass Stream LLC in Knoxville, TN seeks an Assistant Manager to oversee daily restaurant operations, coach staff, and ensure guest satisfaction while maintaining safety and quality standards. You will train team members, develop schedules, review performance, and ensure policy compliance, while reporting issues and maintaining records with management tools.

This role requires flexible availability, physical stamina to lift up to 50 pounds, and ability to work across day, night, and weekend

Qualifications

• Must be 18+ years old with a valid driver’s license, insurance, and reliable transportation.
• Open availability, flexible schedule, and ability to work days, nights, weekends, and holidays
• 1-3 years of management experience; restaurant management preferred
• Strong leadership, organizational, and interpersonal skills
• Ability to work in varied environments, lift up to 50 pounds, and operate restaurant equipment safely

Responsibilities

• Complete required training, including development plans and certifications
• Enhance guest satisfaction through team coaching and service quality
• Create and manage work schedules, delegate shift tasks, and communicate expectations
• Supervise and motivate team members to meet goals and uphold standards
• Handle performance reviews, recognize achievements, and foster positive team culture
• Address guest and team concerns promptly and professionally
• Ensure compliance with all operational, safety, and legal guidelines
• Maintain accurate records and utilize management tools
• Report issues and elevate concerns appropriately

Skills

Leadership

Coaching

Scheduling

Communication

Interpersonal skills

People management

Job description

Bluegrass Stream LLC in Knoxville, TN seeks an Assistant Manager to oversee daily restaurant operations, coach staff, and ensure guest satisfaction while maintaining safety and quality standards. You will train team members, develop schedules, review performance, and ensure policy compliance, while reporting issues and maintaining records with management tools.

This role requires flexible availability, physical stamina to lift up to 50 pounds, and ability to work across day, night, and weekend