Restaurant Systems & Ops Excellence Manager

Support Center; Irvine (CA); Remote; USD 100,000 - 170,000; Full time

Job summary

Tim Ho Wan is seeking an Operations Excellence & Restaurant Systems Manager to shape how North America restaurants operate, driving SOPs, standards, technology, and processes for a consistently exceptional guest experience. You’ll work with Global Operations and local teams to support openings, upgrades, and continuous improvement.

Responsibilities include creating toolkits, governing operations, and leading cross-functional projects while traveling to locations for on-site support.

Qualifications

• 5-8 years of multi-unit restaurant operations or operations excellence.
• Experience developing SOPs, restaurant systems, and operational standards.
• Experience supporting new store openings and expansion projects.
• Experience managing restaurant technologies, POS, and operational systems.
• Proven project management and cross-functional leadership experience.

Responsibilities

• Develop and maintain SOPs, standards, manuals, and operating tools.
• Standardize operating practices across North America restaurants in alignment with Global standards.
• Maintain operational governance, document control, and compliance documentation.
• Develop implementation toolkits and operational playbooks.
• Support operational readiness for new restaurant openings and major initiatives.
• Lead operational readiness for new restaurant openings.
• Coordinate permitting, licensing, and regulatory requirements.
• Manage store opening setup, checklists, and launch readiness.
• Coordinate POS, technology, equipment, packaging, and operating supplies.
• Partner with cross-functional teams to support openings, remodels, relocations, and restaurant upgrades.
• Develop scalable store opening processes to support growth.
• Lead operational excellence and continuous improvement initiatives.
• Manage cross-functional projects from planning through implementation.
• Support the rollout of new programs, products, and operational initiatives.
• Analyze operational performance and implement process improvements.
• Identify and promote best practices to improve execution and productivity.
• Partner with field leaders to support operational execution.
• Lead implementation of new systems, programs, and operational initiatives.
• Develop and deliver operational training programs.
• Coordinate cross-functional initiatives across Operations, Supply Chain, Marketing, HR, Finance, IT, and Commissary.
• Serve as the primary liaison with Global Operations.
• Support change management, communication, and best-practice adoption.

Skills

Multi-unit operations

Operations excellence

Cross-functional leadership

Project management

POS systems

Restaurant tech

Education

Business Administration

Hospitality Management

Hotel & Restaurant Management

Operations Management

Industrial Engineering

Supply Chain Management

Information Systems

Tools

POS systems

Job description

Tim Ho Wan is seeking an Operations Excellence & Restaurant Systems Manager to shape how North America restaurants operate, driving SOPs, standards, technology, and processes for a consistently exceptional guest experience. You’ll work with Global Operations and local teams to support openings, upgrades, and continuous improvement.

Responsibilities include creating toolkits, governing operations, and leading cross-functional projects while traveling to locations for on-site support.