Restaurant Operations & Systems Excellence Lead

Jollibee Group; California (MO); On-site; USD 110,000 - 160,000; Full time

Job summary

Tim Ho Wan North America is seeking an Operations Excellence & Restaurant Systems Manager to develop and implement scalable restaurant systems, SOPs, and technology platforms across North America. You will partner with Global Operations and regional leaders to ensure consistent, high-quality execution in a fast-growing franchise environment.

The role focuses on building processes for new openings, toolkits for operational readiness, and continuous improvement initiatives across multiple

Qualifications

• 5–8 years of multi-unit restaurant operations or operations excellence.
• Experience developing SOPs, restaurant systems and standards.
• Experience supporting new store openings and expansion projects.
• Experience managing restaurant technologies, POS, and operating systems.
• Proven project management and cross-functional leadership.

Responsibilities

• Build scalable operating systems and standards across locations.
• Lead store openings, asset coordination and launch readiness.
• Drive operational excellence and continuous improvement.
• Develop training programs and coordinate cross-functional initiatives.
• Collaborate with Global Operations and field leadership.

Skills

SOP development

Project management

Cross-functional leadership

Restaurant operations

Change management

Stakeholder alignment

Education

Bachelor's Degree in Business Administration or related

Tools

POS systems

Restaurant technology platforms

Job description

Tim Ho Wan North America is seeking an Operations Excellence & Restaurant Systems Manager to develop and implement scalable restaurant systems, SOPs, and technology platforms across North America. You will partner with Global Operations and regional leaders to ensure consistent, high-quality execution in a fast-growing franchise environment.

The role focuses on building processes for new openings, toolkits for operational readiness, and continuous improvement initiatives across multiple