Restaurant Supervisor: Lead Front-of-House & Guest Experience

Eldorado Hotel & Spa; Santa Fe (NM); On-site; USD 21,000 - 34,000; Full time

Job summary

Hook It Up Fish & Chips in Santa Fe, NM is seeking a Restaurant Supervisor to lead front‑of‑house operations and guest service during busy shifts.

You’ll set the pace for the team, coach staff, ensure smooth service from greeting to checkout, and maintain high standards of hospitality and cleanliness in a fast-paced, casual setting.

Experience in hospitality and a willingness to work evenings, weekends and holidays is required; NM food safety and alcohol service rules apply.

Qualifications

• Previous restaurant, hospitality or customer service experience.
• Previous lead or supervisory experience preferred.
• Strong guest service and communication skills.
• Ability to lead by example and work alongside the team during service.
• Flexible schedule including evenings, weekends and holidays.
• Must meet NM food safety and alcohol service requirements.

Responsibilities

• Lead and support front‑of‑house operations throughout assigned shifts.
• Work alongside the service team while providing direction, coaching and support as needed.
• Help coordinate daily opening, service and closing responsibilities.
• Monitor the guest experience and step in to resolve questions, concerns or service issues.
• Maintain a strong floor presence and help keep service organized during busy periods.
• Support proper cash handling, point‑of‑sale procedures and end‑of‑shift responsibilities.
• Ensure dining, service and guest areas remain clean, stocked and ready throughout the shift.
• Communicate with kitchen team members to support accurate orders, service timing and a smooth flow between front and back of house.
• Help ensure team members follow established service standards, food safety procedures and workplace expectations.
• Assist with training and onboarding new team members.
• Support inventory, stocking and daily operational needs as assigned.
• Perform additional duties and responsibilities as assigned by your direct supervisor or Owner.

Job description

Description

About Hook It Up Fish & Chips

Hook It Up Fish & Chips brings a fresh take on a classic favorite to the heart of Santa Fe. Located just steps from the historic Santa Fe Plaza, Hook It Up serves up crispy fried fish, succulent shrimp, golden chicken and perfectly paired chips in a casual, energetic setting.

Our team works together to create a welcoming experience where quality, consistency and good hospitality come first. If you enjoy a fast-paced environment, being part of a hardworking team and helping create something exciting, we’d love to have you join us.

Why You’ll Love Working With Us

As a Restaurant Supervisor at Hook It Up, you’ll take an active role in leading the day-to-day guest experience while working alongside the team on the floor. This is a hands-on, tipped position for someone who enjoys being part of service while also helping keep the restaurant organized, efficient and running smoothly.

You’ll help set the pace for the shift, support team members and make sure guests receive friendly, consistent service from the moment they arrive. You’ll be part of a close-knit team in a casual, fast-paced environment where everyone works together and leadership isn’t afraid to jump in wherever needed.

What You’ll Do

• Lead and support front-of-house operations throughout assigned shifts
• Work alongside the service team while providing direction, coaching and support as needed
• Help coordinate daily opening, service and closing responsibilities
• Monitor the guest experience and step in to resolve questions, concerns or service issues
• Maintain a strong floor presence and help keep service organized during busy periods
• Support proper cash handling, point-of-sale procedures and end-of-shift responsibilities
• Ensure dining, service and guest areas remain clean, stocked and ready throughout the shift
• Communicate with kitchen team members to support accurate orders, service timing and a smooth flow between front and back of house
• Help ensure team members follow established service standards, food safety procedures and workplace expectations
• Assist with training and onboarding new team members
• Support inventory, stocking and daily operational needs as assigned
• Perform additional duties and responsibilities as assigned by your direct supervisor or Owner

Requirements

• Previous restaurant, hospitality or customer service experience
• Previous lead or supervisory experience preferred
• Strong guest service and communication skills
• Ability to lead by example and work alongside the team during service
• Comfortable working in a fast-paced, high-volume environment
• Strong organization, reliability and attention to detail
• Ability to remain professional and solution-focused when handling guest or team concerns
• Ability to work a flexible schedule including evenings, weekends and holidays as needed
• Must meet all applicable New Mexico food safety and alcohol service requirements based on assigned responsibilities