Restaurant Supervisor II: Lead Ops & Guest Experience

Wingstop; Victoria (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Wingstop is seeking a Restaurant Supervisor II to assist the General Manager in daily restaurant operations and to lead the team during the GM's absence. You will uphold a guest-first culture, ensure safety and cleanliness, and drive consistent service quality across shifts.

Responsibilities include coaching staff, managing schedules, inventory, and cash handling, and maintaining 5-Star QSC status while addressing customer cases promptly.

Qualifications

• Demonstrated ability to deliver superior guest service.
• Lead and train team members on standards and policies.
• Manage shifts, scheduling, and inventory control.

Responsibilities

• Support the General Manager in day-to-day restaurant operations.
• Direct operations when the General Manager is not present.
• Enforce company and government policies during shifts.

Skills

Customer service

Team leadership

Problem solving

Training others

Communication

Time management

Job description

Wingstop is seeking a Restaurant Supervisor II to assist the General Manager in daily restaurant operations and to lead the team during the GM's absence. You will uphold a guest-first culture, ensure safety and cleanliness, and drive consistent service quality across shifts.

Responsibilities include coaching staff, managing schedules, inventory, and cash handling, and maintaining 5-Star QSC status while addressing customer cases promptly.