Restaurant Supervisor

Great Wolf Lodge; Ohio; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Restaurant Supervisor who will play a vital role in delivering outstanding hospitality. This position involves overseeing restaurant operations, managing staff schedules, and ensuring efficient service. With opportunities for career growth through training programs and a supportive work environment, this role is perfect for someone passionate about the food service industry. Join a diverse team that values inclusion and offers great perks like discounted vacations and comprehensive benefits. If you thrive in a dynamic setting and are ready to make an impact, this is the opportunity for you!

Benefits

Discounted vacations

Employee referral incentives

Flexible scheduling

Holistic wellness program

Access to Great Wolf University

Medical, Dental, and Vision insurance

401K with employer match

Paid vacation time off

Paid parental leave

Qualifications

• 1+ year of experience in a food service team lead capacity.
• Basic mathematical skills for cash handling.

Responsibilities

• Oversee restaurant operations and personnel to ensure efficiency.
• Interact with guests and staff to maintain quality service.

Skills

Leadership

Customer Service

Basic Mathematics

Flexibility

Education

Some High School education or equivalent

Tools

Point-of-Sale (POS) technology

Micros POS

Job description

Pay: $22 per hour

At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

Join our Pack:

1. Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels.
2. Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives.
3. Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training.
4. Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund.
5. Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards.
• Provides administrative support for front of house operations including scheduling, payroll, reservations, inventory, receiving, and personnel related matters.
• Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns.
• Assists with the overall operation of the restaurant(s) including Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance.
• Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift.
• Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s).
• Identifies all Out of Order equipment and passes along to Manager for repair.
• Supports management in staff performance related matters including employee reviews, corrective action, investigations, conflict resolution, etc.
• Assists with the coordination and execution of birthday parties.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

Basic Qualifications & Skills

• Some High School education or equivalent.
• 1+ year previous experience in a food service team lead capacity or leadership role.
• 1+ year utilizing Point-of-Sale (POS) technology.
• Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling.
• Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed.
• Successful completion of criminal background check and drug screen.

Desired Qualifications & Traits

• Prior experience with Micros POS.
• Serve-Safe and/or TIPS certification.
• Proven teamwork.
• Projects professional image that inspires trust and confidence.
• Enthusiastic and positive energy.

Physical Requirements

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist.
• Able to stand for long periods of time.

Application Instructions:

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.

Position Close Date:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.