Restaurant Supervisor

White Lodging; Charlotte (NC); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Life Insurance

Disability Insurance

DailyPay

Wellness tools

Referral bonuses

Tuition reimbursement

Hotel discounts

Job summary

White Lodging is seeking a Restaurant Supervisor to lead daily restaurant operations, ensuring guest satisfaction and smooth service execution in a high-volume environment.

You will coach and develop team members, uphold White Lodging Way standards, and monitor staffing, schedules, and service times to drive consistent hospitality. This role requires strong organizational skills, proficiency with Micros POS, and a commitment to safety, quality, and guest comfort.

Qualifications

• Experience in a leadership or supervisory role in a high-volume restaurant.
• Strong organizational, planning, and team development skills.
• Proficiency with Outlook, Excel, Word, and Micros POS systems.
• Excellent customer focus and problem-solving abilities.
• Ability to lift up to 40 pounds and work in varied environments.
• College degree preferred.

Responsibilities

• Oversee day-to-day restaurant operations and meet service standards.
• Lead by example and assist associates during service.
• Uphold WLW training, certifications, and scenography standards.
• Monitor dining times, seating rotations, and shift capacities.
• Schedule and manage associates according to staffing forecasts.
• Maintain associate documentation and performance reviews.
• Promote teamwork and hospitality through communication and coaching.

Skills

Leadership / supervisory

Organization & planning

Team development

Customer focus

Problem-solving

Education

College degree preferred

Tools

Outlook

Excel

Word

Micros POS

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Restaurant Supervisor, you will help lead daily operations to deliver outstanding guest experiences, ensure smooth service execution, and foster an engaging and motivated team environment.

Description

Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Restaurant Supervisor, you will help lead daily operations to deliver outstanding guest experiences, ensure smooth service execution, and foster an engaging and motivated team environment.

What You'll Do

• Oversee the day-to-day restaurant operations, ensuring all service standards are consistently met.
• Lead by example and assist associates during service to maintain a hands-on and guest-focused approach.
• Implement and uphold all White Lodging Way (WLW) training, certification materials, and scenography standards.
• Monitor dining times, seating rotations, and shift capacities to ensure smooth operations.
• Schedule and manage associates according to staffing guides and forecasts.
• Maintain accurate associate documentation, performance reviews, and REX/RAP evaluations.
• Promote teamwork, accountability, and a culture of hospitality through consistent communication and coaching.

What You'll Bring

• Experience in a leadership or supervisory role within a high-volume restaurant.
• Strong organization, planning, and team development skills.
• Proficiency in Outlook, Excel, Word, and Micros POS systems.
• Excellent customer focus and problem-solving abilities.
• Ability to lift or carry up to 40 pounds and move between hot and cold environments as needed.
• College degree preferred.

What You Can Look Forward To

• Day 1 Medical, Dental, and Vision insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• 401(k) with company match
• Life Insurance and Disability Insurance
• DailyPay option
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.