Restaurant Shift Supervisor | Lead Service & Ops

Emmy Squared Pizza; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Advancement opportunities

Job summary

Emmy Squared Queen Village is seeking an experienced Shift Supervisor to join our team. You will work alongside the General Manager, supervising daily restaurant operations and guiding front-of-house staff to deliver exceptional guest experiences.

The role requires leadership, strong communication, and the ability to manage service flow in a fast-paced setting. This is a full-time/part-time position with a focus on guest satisfaction and adherence to health standards.

Qualifications

• Previous restaurant shift lead or supervisory experience in a full-service setting.
• Strong leadership with experience guiding service recovery.
• Ability to multitask in a fast-paced environment while delegating tasks.
• Proficient computer skills and strong written and verbal communication.
• Able to work a flexible schedule including weekends and holidays.
• Physically able to lift up to 40 lbs, push/pull up to 75 lbs, stand for long periods.

Responsibilities

• Direct supervision of front-of-house staff daily.
• Oversee service flow and delegate tasks during service.
• Ensure guest satisfaction and handle service recovery as needed.
• Provide welcoming, friendly, and courteous service at all times.
• Ensure food and drinks are prepared and served to standard.
• Support sales, appearance, and a positive work environment.
• Ensure health standards and sanitation compliance throughout the restaurant.
• Identify hazards and initiate corrective actions for a safe workplace.
• Perform other duties as assigned by management.

Skills

Leadership

Multitasking

Communication

Service recovery

Flexibility (weekends/holidays)

Job description

Emmy Squared Queen Village is seeking an experienced Shift Supervisor to join our team. You will work alongside the General Manager, supervising daily restaurant operations and guiding front-of-house staff to deliver exceptional guest experiences.

The role requires leadership, strong communication, and the ability to manage service flow in a fast-paced setting. This is a full-time/part-time position with a focus on guest satisfaction and adherence to health standards.