Restaurant Shift Supervisor - Lead Operations

Ontario Trillium Foundation; Delran Township (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

The Ontario Trillium Foundation is seeking a Restaurant Supervisor to oversee daily restaurant operations, including product preparation, customer relations, and cleanliness. You will direct shifts, train staff, and ensure compliance with company standards and SOPs.

In this role you will lead hourly team members, coordinate with the GM, address guest inquiries, maintain food safety, and ensure fast, high-quality service during busy periods, including evenings and weekends.

Qualifications

• Experience supervising hourly restaurant staff.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to work in hot, cold, and noisy conditions.

Responsibilities

• Supervises and coordinates hourly team members during shifts, ensuring adherence to standard procedures and maintaining service quality, in alignment with guidelines set by GM.
• Executes operational plans in collaboration with GM and assists in optimizing crew member assignments for efficient service delivery.
• Ensures hourly team members follow quality standards, SOPs, and food safety regulations throughout their shifts, maintaining a safe and hygienic environment for guests and staff.
• Implements procedures guided by the GM to maintain cleanliness and uphold hygiene standards in the dining area and restrooms.
• Provides on-shift guidance and support to hourly team members, aiding in decision-making, resolving conflicts, and maintaining a positive work environment during their shifts.
• Engages actively with guests, addressing inquiries, feedback, and ensuring exceptional customer service standards as directed by the GM.
• Maintains fast accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
• Leads team members and directs all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
• Makes sure the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility.

Skills

Team supervision

Customer service

Operational planning

Food safety

Job description

The Ontario Trillium Foundation is seeking a Restaurant Supervisor to oversee daily restaurant operations, including product preparation, customer relations, and cleanliness. You will direct shifts, train staff, and ensure compliance with company standards and SOPs.

In this role you will lead hourly team members, coordinate with the GM, address guest inquiries, maintain food safety, and ensure fast, high-quality service during busy periods, including evenings and weekends.