Restaurant Shift Leader: Team Mentor & Guest Champion

Smith Dairy Queens, Ltd.; Floresville (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader to provide guidance to staff during shifts. This role includes managing areas of the restaurant, ensuring guest service standards, and training crew members. Ideal candidates will have management experience and a passion for customer service.

Qualifications

• Must be at least 18 years of age.
• 1-year minimum of management experience at a restaurant chain.
• Strong math and Windows-based computer literacy.

Responsibilities

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Conduct orientation, training and evaluation of crew members.
• Handle minor customer complaints and ensure guest service meets standards.

Skills

Customer service

Teambuilding

Communication skills

Interpersonal skills

Conflict resolution

Math literacy

Education

High school diploma

Job description

A leading restaurant chain is seeking a Shift Leader to provide guidance to staff during shifts. This role includes managing areas of the restaurant, ensuring guest service standards, and training crew members. Ideal candidates will have management experience and a passion for customer service.