Restaurant Shift Leader – Service & Operations

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate seeks a Food & Beverage Supervisor to oversee shifts, supervise staff, and ensure service aligns with Omni standards. You will assist in payroll, scheduling, and forecasts while maintaining guest satisfaction and compliance with liquor laws.

The role requires 2 years in F&B supervision, strong customer service, and proficiency with MS Office. Weekend and holiday availability is expected in a dynamic resort environment.

Qualifications

• 2 years of experience in Food and Beverage Supervision or Management role preferred.
• Ability to manage deadlines.
• Understanding of Food and Beverage financials including cost and par controls is preferred.
• Proficiency in MS Word, Excel and PowerPoint.

Responsibilities

• Oversee assigned shift and assist in overall department management.
• Supervise and coordinate staff during service.
• Participate in staff training and pre-meal meetings.
• Ensure guest satisfaction and handle guest comments or complaints.
• Monitor liquor controls and adherence to liquor liability laws.
• Forecast weekly and monthly requirements; assist with payroll.
• Participate in interviewing new employees and scheduling.
• Coordinate maintenance requests and follow-up.

Skills

Customer service

Attention to detail

Deadlines management

Strong communication

Tools

Microsoft Word

Excel

PowerPoint

Job description

Omni Orlando Resort at ChampionsGate seeks a Food & Beverage Supervisor to oversee shifts, supervise staff, and ensure service aligns with Omni standards. You will assist in payroll, scheduling, and forecasts while maintaining guest satisfaction and compliance with liquor laws.

The role requires 2 years in F&B supervision, strong customer service, and proficiency with MS Office. Weekend and holiday availability is expected in a dynamic resort environment.