Restaurant Operations Supervisor

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate seeks an experienced Food & Beverage Supervisor to lead a dining team and ensure top-tier service in a dynamic resort environment. You will supervise shifts, manage schedules, payroll, and training while maintaining strict cost controls and compliance with liquor laws.

Responsibilities include guest interaction, staff coaching, quality checks on food and beverage presentation, and operational oversight of the dining room during peak hours and events.

Qualifications

• 2 years of experience in Food and Beverage Supervision or Management role preferred.
• Must have the ability to manage deadlines.
• Understanding of Food and Beverage financials including cost and par controls is preferred.
• General knowledge of Microsoft Word, Excel, and PowerPoint.
• Must have a strong attention to detail as well as strong customer service skills.
• Must be Food Handler and TIPS certified.
• Must be able to work a flexible schedule including weekends and holidays.

Responsibilities

• Responsible for assigned shift, assisting in overall management.
• Supervise and coordinate assigned shift.
• Assist in overall supervision of the department as outlined in manager's job description.
• Check staff punctuality.
• Complete environmental checklist for dining room.
• Spot check liquor pars.
• Order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints.
• Ensure guest satisfaction.
• Stay on the floor during peak hours.
• Communicate with guests and receive feedback.
• Observe, teach, and correct staff's service.
• Monitor each guest experience.
• Examine food preparation.
• Examine beverage presentation.
• Handle any guest complaint.
• Maintain condition of dining room.
• Administrative responsibilities.
• Assist manager scheduling
• Forecast weekly
• Forecast monthly
• Completing weekly payroll
• Participate in interviewing new employees.
• Prepare maintenance requests and follow-up.
• Complete other assigned duties.
• Cost control
• Monitor food and liquor requisitions
• Monitor food waste.
• Monitor labor and payroll costs.
• Check bar controls, shot glass use, red lining, bottles totally empty.
• Must be familiar with and adhere to all liquor liability laws:
• - Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
• - Prohibiting the sale/service of alcohol to minors.
• Must know emergency procedures (including CPR) and work to prevent accidents.
• Perform any other duties assigned by management.

Job description

Omni Orlando Resort at ChampionsGate seeks an experienced Food & Beverage Supervisor to lead a dining team and ensure top-tier service in a dynamic resort environment. You will supervise shifts, manage schedules, payroll, and training while maintaining strict cost controls and compliance with liquor laws.

Responsibilities include guest interaction, staff coaching, quality checks on food and beverage presentation, and operational oversight of the dining room during peak hours and events.