Restaurant Shift Leader - Lead Customer Service & Quality

Workstream; Bellefontaine (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

Papa John’s restaurant in Bellefontaine, OH is seeking a shift supervisor to oversee shifts and work areas, ensuring high-quality products and customer service that support profitability and compliance with policies.

You will train team members, manage staffing, monitor safety, and drive performance using company systems. Must be capable of leading a team, delivering great service, and maintaining standards during all shifts.

Qualifications

• High School diploma or GED.
• Successful and stable employment history.

Responsibilities

• Supervise a restaurant team and shift staffing levels to meet projected sales while coaching for improvement.
• Ensure quality products meet Papa John’s standards and address customer concerns promptly.
• Contribute to sales by providing friendly service and promoting upsell opportunities.
• Manage cash handling, inventory, and safety compliance to protect company assets.

Skills

Attention to detail

Customer focus

Team leadership

Education

High School diploma or GED

Job description

Papa John’s restaurant in Bellefontaine, OH is seeking a shift supervisor to oversee shifts and work areas, ensuring high-quality products and customer service that support profitability and compliance with policies.

You will train team members, manage staffing, monitor safety, and drive performance using company systems. Must be capable of leading a team, delivering great service, and maintaining standards during all shifts.