Shift Leader: Fast-Paced Food Service & Team Lead

Papa John's - Cleveland; Mentor (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John’s is seeking a Shift Leader to supervise shifts in Mentor, OH, ensuring high quality products and exceptional customer service while supporting restaurant profitability. You will manage daily operations and enforce policies to keep service efficient and compliant.

The role emphasizes team collaboration, cash handling, food safety, and consistent performance across stations to meet company standards and guest expectations.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to guidelines and expectations for each station; performs duties and maintains product quality.
• Exemplifies Core Values; maintains a positive attitude and works well with others.
• Ensures adequate shift coverage, provides feedback, and maintains food/labor costs, cleanliness and overall performance.

Skills

Cash management

Planning & organization

Effective communication

Education

High School diploma or GED

Job description

Papa John’s is seeking a Shift Leader to supervise shifts in Mentor, OH, ensuring high quality products and exceptional customer service while supporting restaurant profitability. You will manage daily operations and enforce policies to keep service efficient and compliant.

The role emphasizes team collaboration, cash handling, food safety, and consistent performance across stations to meet company standards and guest expectations.