Restaurant Shift Leader: Guest Service & Operations Coach

Dunkin'; Goldsboro (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin’ Restaurant in Goldsboro, NC is seeking a Shift Leader to coach team members during shifts, execute brand standards, and deliver great guest service. You will set goals, assign tasks, provide timely feedback, and help prepare the shift for the next leader.

Responsibilities include maintaining food safety, managing shift deployment, delegating duties, handling customer concerns, overseeing cash over/short, and monitoring attendance.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Coach restaurant team members during shifts with timely, constructive feedback.
• Support the Restaurant Manager in meeting operational goals and brand standards.
• Ensure food safety and proper preparation of food and beverages.
• Delegate tasks and manage shift deployment to ensure smooth workflow.
• Handle customer complaints and emergencies to maintain a positive guest experience.
• Monitor cash over/short and ensure adherence to cash handling policies.
• Oversee attendance and punctuality in accordance with company policies.

Skills

Leadership

Teamwork

Customer service

English fluency

Job description

Dunkin’ Restaurant in Goldsboro, NC is seeking a Shift Leader to coach team members during shifts, execute brand standards, and deliver great guest service. You will set goals, assign tasks, provide timely feedback, and help prepare the shift for the next leader.

Responsibilities include maintaining food safety, managing shift deployment, delegating duties, handling customer concerns, overseeing cash over/short, and monitoring attendance.