Restaurant Shift Leader: Guest Experience & Team

Bally’s Corporation; Dover (DE); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

30 consecutive days of free rides with

Delaware commute reimbursements

Job summary

Bally's Corporation in Dover, Delaware is seeking a Restaurant Shift Supervisor responsible for monitoring budgets, supervising staff, scheduling, guest relations, and ensuring restaurant cleanliness and opening/closing procedures. The role requires opening/closing shifts, soliciting guest feedback, executing revenue controls, and maintaining a safe environment.

You will interview, hire, train and evaluate employees while ensuring compliance with laws and company policies.

Qualifications

• Must speak, read and write English.
• Good math skills.
• Proficient in Microsoft Office.
• Strong customer service and leadership abilities.
• Must be able to work weekends, holidays and nights.
• Must pass a background check and obtain a lottery license.
• ABC certification required before starting.

Responsibilities

• Monitor budget and supervise staff; manage scheduling and guest relations.
• Open and close shifts according to procedures.
• Solicit guest feedback and address concerns.
• Ensure revenue and check control procedures on shift.
• Maintain safety and sanitary standards for staff and guests.
• Hire, train and evaluate subordinates; provide coaching and recognition.

Skills

English literacy

Math skills

MS Office

Customer service

Leadership

Education

ABC certification

Tools

MS Office

Job description

Bally's Corporation in Dover, Delaware is seeking a Restaurant Shift Supervisor responsible for monitoring budgets, supervising staff, scheduling, guest relations, and ensuring restaurant cleanliness and opening/closing procedures. The role requires opening/closing shifts, soliciting guest feedback, executing revenue controls, and maintaining a safe environment.

You will interview, hire, train and evaluate employees while ensuring compliance with laws and company policies.