Casino Operations Manager - Shift Leader

Bally’s Dover; Dover (DE); On-site; USD 48,000 - 72,000; Full time

Job summary

Bally’s Dover in Delaware is seeking a Casino Shift Manager to oversee daily casino operations, ensuring efficiency, profitability, service excellence, and security in line with company policies. This role leads on the floor, coordinating staff, enforcing procedures, and maintaining exceptional guest experiences.

The position requires coordinating slot and table game scheduling, monitoring guest service, and guiding on-duty supervisors while upholding compliance and protecting assets.

Responsibilities

• Provide superior service to guests, both internal and external.
• Ensure that the company's assets and integrity are protected at all times.
• Assist on-duty supervisors and managers of all departments as required.
• Verifies and approves all slot jackpots of $5,000 or more according to procedures and internal controls.
• Approves the extension or limitation of credit to customers in accordance with company policy and procedures.
• Plans and administers work schedules and assignments for slots and table games.
• Advises security and surveillance of problem players as appropriate.
• Resolves guest complaints as requested by any supervisor of any department.
• Approves comps according to company policy.

Job description

Bally’s Dover in Delaware is seeking a Casino Shift Manager to oversee daily casino operations, ensuring efficiency, profitability, service excellence, and security in line with company policies. This role leads on the floor, coordinating staff, enforcing procedures, and maintaining exceptional guest experiences.

The position requires coordinating slot and table game scheduling, monitoring guest service, and guiding on-duty supervisors while upholding compliance and protecting assets.