Guest Service & Cleaning Supervisor (Casino)

Bally's Corporation; Dover (DE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Delaware commute program

Job summary

Bally's Corporation in Dover, Delaware is seeking a housekeeping supervisor to lead cleaning operations and ensure guest-facing areas meet Bally's standards. You will supervise staff, enforce safety and cleanliness policies, and work hands-on to maintain restrooms, floors, machines, and public areas.

This role requires a high school diploma, union environment experience, and a Delaware Service License. Weekend/night shifts, lifting up to 30 pounds, and strong customer service are essential;

Qualifications

• Union representation with IUOE; terms defined by the applicable collective bargaining agreement.
• Excellent customer service skills (required).
• Excellent written and verbal communication skills (required).
• High school graduate or equivalent (required).
• Ability to lead, direct and organize other people (required).
• Previous janitorial/housekeeping experience preferred (required).
• Previous supervisory training or experience is desired (required).

Responsibilities

• Develops, maintains a service culture that ensures the delivery of superior internal/external guest service by all team members
• Ensures department adheres to all regulatory, departmental and company policies and procedures
• Knowledge of all promotions and events
• Men's & women's restrooms cleaned and maintained
• Empty all trash in restrooms as well as on the casino floor, front lobby areas, and back of the house
• Associate Dining Room maintained
• Faces, sides, tops and bases of machines wiped clean
• Floor clean of clutter
• Vacuum where designated
• Supervise staff members on your shift

Skills

Excellent customer service

Excellent written and verbal comms

Team & supervision

Janitorial/housekeeping

Leadership skills

Education

High School (required)

Job description

Bally's Corporation in Dover, Delaware is seeking a housekeeping supervisor to lead cleaning operations and ensure guest-facing areas meet Bally's standards. You will supervise staff, enforce safety and cleanliness policies, and work hands-on to maintain restrooms, floors, machines, and public areas.

This role requires a high school diploma, union environment experience, and a Delaware Service License. Weekend/night shifts, lifting up to 30 pounds, and strong customer service are essential;