Restaurant Shift Leader: Guest Experience & Operations

Restaurants; Oakland Park (FL); Hybrid; USD 54,000 - 78,000; Full time

Job summary

Tastes Great Inc. is seeking a Restaurant Assistant Manager to lead shifting operations at our Oakland Park, FL location. The role covers daily floor operations, guest service, team coaching, and opening/closing procedures to maintain standards across dining, catering, takeout, and events.

An experienced hospitality leader who remains calm under pressure and communicates clearly will thrive in this busy environment. Reliable follow-through and attention to detail are essential.

Qualifications

• Resume should identify restaurant management experience and high-volume service.
• Demonstrated team leadership and guest relations experience.
• Knowledge of labor management and restaurant operations.

Responsibilities

• Lead daily restaurant operations on assigned shifts from floor level.
• Ensure guest service aligns with food quality, labor, and cleanliness standards.
• Coach, mentor, and supervise team members during service and events.
• Manage opening and closing procedures and shift handoffs.
• Coordinate with catering, takeout, and special-event service as needed.
• Maintain calm leadership and decisive action during busy periods.

Skills

Strong communication

Reliability

Accountability

Attention to detail

Professional appearance

Calm under pressure

Hospitality passion

Job description

The Restaurant Assistant Manager role at Tastes Great Inc. leads assigned shifts at the company's Oakland Park, Florida restaurant. The full-time position covers daily floor operations, guest service, team coaching, and opening and closing procedures. The role coordinates guest service with food quality, labor, sales, productivity, and cleanliness standards.

The manager works directly with restaurant staff and guests during active service. Assigned work includes dining room service, catering, takeout, and special events. An experienced hospitality leader who stays calm during busy service and follows through on details is the intended hire. The role requires reliable decision-making when service volume changes.

A resume should identify restaurant management experience, high-volume service experience, team leadership, guest relations, labor management, and restaurant operations knowledge. The hiring process also depends on clear communication, professional presentation, reliable follow-through, and the ability to remain composed during busy service.

Daily Restaurant Operations

Assigned shifts run from the floor, where the manager watches guest flow, waitlists, line checks, and the condition of the dining room. Guest concerns receive immediate attention, and food quality standards remain visible during service. Opening and closing procedures must finish accurately before the next shift takes over.

The manager monitors labor, sales, productivity, and service standards while keeping the restaurant organized. The role also supports catering, takeout, and special-event service when those operations place additional demands on the team. A shift leader holds team members accountable without losing sight of staff morale or guest care.

An average 50-hour work week includes early mornings, evenings, weekends, and holidays. The schedule follows restaurant service needs rather than a fixed office pattern. Busy periods require quick decisions when several guest, staffing, and food-quality issues develop at once.

The manager keeps communication active between servers, hosts, bussers, and support staff. Dining room efficiency depends on clear handoffs, accurate waitlist decisions, and attention to changing guest flow. The same leader may move between service oversight, team coaching, and operating controls during one shift.

Experience And Team Standards

Previous restaurant management experience is required. High-volume restaurant experience and leadership of teams with 20 or more employees are preferred. Knowledge of labor management, guest service, scheduling, and restaurant operations supports the daily decisions attached to the role.

• Strong communication, reliability, and accountability
• Attention to detail and strong follow-through
• Ability to adapt, follow instructions, and accept constructive criticism
• Professional appearance and demeanor
• Ability to remain calm under pressure
• Passion for hospitality and respect for team members

The manager coaches servers, hosts, bussers, and support staff while maintaining clear operating expectations. Team development depends on direct feedback, consistent standards, and a willingness to address service problems during the shift rather than after they grow.

Tastes Great Since 1972

Tastes Great Inc. has served its community since 1972, giving the company more than five decades of restaurant history. The business is expanding hours and investing in its future, so the manager works inside an operation that is adding capacity while protecting established hospitality standards.

The company expects employees to feel valued, respected, and motivated. The manager reinforces that environment while holding team members accountable for cleanliness, guest care, food quality, and completed daily responsibilities. The role's success measures include happy guests, strong employee morale, consistent execution, and team respect for leadership.

The position connects floor leadership with the controls that keep a restaurant operating through changing service demands. Labor awareness, guest communication, food-quality checks, and staff coaching meet in the same shift.

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