Restaurant Shift Leader

Askar Brands; Southington (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

Askar Brands is seeking Shift Leaders in Southington, Connecticut, responsible for coaching and managing team members to maintain Dunkin’ Brand standards. You'll ensure exceptional guest service while overseeing daily operations.

The ideal candidate will have previous leadership experience, basic computer skills, and fluency in English. Key responsibilities include managing inventory, training team members, and supporting the Restaurant Manager. A guest-focused attitude and problem-solving skills are essential.

Qualifications

• Demonstrated previous leadership experience.
• Basic computer skills required.
• Fluent in spoken and written English.

Responsibilities

• Coach restaurant team members throughout the shift.
• Support the Restaurant Manager in operational goals.
• Ensure Brand standards are met during the shift.
• Manage inventory and cash during shifts.

Skills

Leadership

Guest service

Problem solving

Teamwork

Training ability

Education

Previous leadership experience in retail, restaurant, or hospitality

Basic computer skills

Fluent in spoken and written English

Job description

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space