Restaurant Shift Leader

Askar Brands; Farmington (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Askar Brands is looking for a Shift Leader in Farmington, Connecticut. This role involves coaching restaurant team members to meet operational standards and deliver exceptional guest service. Responsibilities include supporting the Restaurant Manager, ensuring brand standards are upheld, and providing constructive feedback to team members.

Candidates should have previous leadership experience in the restaurant or retail sector and possess basic computer skills. The role requires strong teamwork and problem-solving abilities.

Qualifications

• Fluent in spoken and written English.
• Basic computer skills required.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Coach restaurant team members throughout shifts.
• Support Restaurant Manager in meeting operational goals.
• Ensure Brand standards and Food Safety standards are met.

Skills

Leadership

Guest service

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space