Restaurant Shift Leader

Askar Brands; Hartford (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Askar Brands is looking for Shift Leaders in Hartford, Connecticut. The successful candidate will coach Dunkin’ Restaurant Team Members to deliver great guest service and meet operational goals. Responsibilities include managing a team, ensuring food safety, and providing feedback.

Prior leadership experience in retail or hospitality is preferred. The role requires fluency in English and basic computer skills. Askar Brands offers a dynamic team environment with opportunities for growth.

Qualifications

• Previous leadership experience in retail, restaurant or hospitality preferred.
• Fluent in spoken and written English.
• Basic computer skills.

Responsibilities

• Ensure Brand standards are met throughout shift.
• Coach restaurant team members as needed throughout a shift.
• Support the Restaurant Manager in meeting operational goals.

Skills

Leadership experience

Communication skills

Problem solving

Teamwork

Guest focused

Job description

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space