Restaurant Shift Leader

Askar Brands; West Palm Beach (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Askar Brands is seeking a Shift Leader in West Palm Beach, Florida, responsible for coaching Dunkin’ Restaurant Team Members to meet Brand standards and deliver exceptional guest service.

The ideal candidate will have previous leadership experience, effective communication skills, and the ability to motivate and support team members throughout shifts. This role involves managing inventory, ensuring food safety, and providing timely feedback to the team.

Qualifications

• Fluent in spoken and written English is essential.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Basic computer skills are necessary.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Coach restaurant team members throughout the shift.
• Manage cash over/short during the shift.

Skills

Leadership

Communication

Problem solving

Guest service

Teamwork

Education

Basic computer skills

Fluent in spoken and written English

Previous leadership experience

Job description

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space