Restaurant Shift Leader

Askar Brands; New Britain (CT); On-site; USD 40,000 - 50,000; Full time

Job summary

Askar Brands is seeking a Shift Leader in New Britain, Connecticut, who will oversee restaurant team operations, ensuring high standards of guest service while coaching employees. Key responsibilities include managing inventory, providing feedback to team members, and ensuring compliance with safety and operational standards.

Ideal candidates will have previous experience in leadership roles and demonstrate strong communication and problem-solving skills. The position requires fluency in English and basic computer skills.

Qualifications

• Experience in a fast-paced team environment is a must.
• Must demonstrate honesty and a positive attitude.
• Ability to lift objects up to 20 lbs.

Responsibilities

• Coach team members throughout the shift.
• Manage inventory and ensure food safety standards.
• Provide guest service and motivate staff.

Skills

Team Leadership

Guest Service

Problem Solving

Training Others

Education

Previous leadership experience in retail, restaurant or hospitality

Basic computer skills

Fluent in spoken and written English

Job description

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space