Restaurant Shift Lead: Lead, Serve & Guide Team

Angry Chickz; Elk Grove (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Angry Chickz in Elk Grove seeks a dedicated Shift Lead to guide the team, ensure smooth operations, and uphold our service standards. You will oversee opening and closing tasks, engage with guests to deliver exceptional dining experiences, and train new team members.

This role requires strong communication, resilience under pressure, and flexibility to work varied shifts, including weekends, while maintaining cleanliness and safety.

Qualifications

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Responsibilities

• Conduct shift walk-through and complete all tasks required to open, transition, and close the restaurant.
• Engage with guests to ensure service and enjoyment standards are delivered.
• Perform food preparation or service tasks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant.
• Complete shift administration and banking tasks.
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with health department regulations regarding cleanliness and temperature control.
• Ensure team members follow break and meal period schedules.
• Address and resolve customer concerns or feedback professionally.
• Train and guide new team members, setting the standard for expectations.

Skills

Leadership

Customer service

Communication skills

Ability to work under pressure

Flexibility with shifts

Education

High School Diploma or Equivalent

Job description

Angry Chickz in Elk Grove seeks a dedicated Shift Lead to guide the team, ensure smooth operations, and uphold our service standards. You will oversee opening and closing tasks, engage with guests to deliver exceptional dining experiences, and train new team members.

This role requires strong communication, resilience under pressure, and flexibility to work varied shifts, including weekends, while maintaining cleanliness and safety.