Restaurant Shift Lead: Drive Service & Profit

Harri; Honolulu (HI); On-site; USD 21,000 - 26,000; Full time

Job summary

Papa John’s in Honolulu is seeking a Shift Leader to supervise shifts and areas, ensuring high quality products and customer service to support restaurant profitability. You will help manage operations, enforce company policies, procedures, and systems, and ensure compliance with laws and safety standards.

The role emphasizes maintaining product quality, proper portioning and adherence to SOPs, contributing to cost control, inventory oversight, and cash handling.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Job description

Papa John’s in Honolulu is seeking a Shift Leader to supervise shifts and areas, ensuring high quality products and customer service to support restaurant profitability. You will help manage operations, enforce company policies, procedures, and systems, and ensure compliance with laws and safety standards.

The role emphasizes maintaining product quality, proper portioning and adherence to SOPs, contributing to cost control, inventory oversight, and cash handling.