Restaurant Shift Lead: Drive Service and Team Excellence

Donatos Pizza; Lebanon (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Space Cowboys Restaurant Group in Lebanon, OH, is seeking a Shift Lead to coordinate daily shift operations and coach team members to deliver service and quality aligned with Donatos Standards of Operations.

The role opens and closes the store, manages paperwork, ensures orders are fulfilled accurately and on time, and fosters a positive team environment while upholding safety and sanitation rules during the shift.

Qualifications

• Must be able to perform the essential functions of this position safely while meeting productivity standards.
• Basic math and reading skills necessary.
• Able to stand and/or walk entire shift.
• Able to lift up to 50 pounds occasionally.
• Occasional bending and twisting.

Responsibilities

• Coordinate shift operations and coach associates to meet Donatos standards of service and quality.
• Open and close the store and complete required shift paperwork.
• Interact with customers attentively and resolve issues.
• Lead the team to deliver all elements of Donatos service behaviors.
• Train associates on standards and processes to fulfill the company's mission and values.
• Ensure orders are accurate and delivered within quoted times.
• Oversee shift execution, checklists, and team planning.
• Maintain a positive team environment and model performance standards.

Skills

Safety

Math skills

Reading skills

Stamina

Lifting capability

Job description

Space Cowboys Restaurant Group in Lebanon, OH, is seeking a Shift Lead to coordinate daily shift operations and coach team members to deliver service and quality aligned with Donatos Standards of Operations.

The role opens and closes the store, manages paperwork, ensures orders are fulfilled accurately and on time, and fosters a positive team environment while upholding safety and sanitation rules during the shift.