Restaurant Shift Lead - Customer Experience & Quality

Anchor Point Management Group; Molalla (OR); On-site; USD 21,000 - 23,000; Full time

Job summary

Anchor Point Management Group in Molalla, OR is seeking a Shift Leader to provide operational leadership during assigned hours. This hourly role oversees guest service, safety, cleanliness, and adherence to quality standards.

You will coach team members, handle opening/closing tasks, and ensure the restaurant runs smoothly, with a focus on accurate orders and friendly service. The position offers hourly pay between $15.46 and $17.00, with opportunity to develop supervisory experience in a

Qualifications

• Must be at least 18 years old or older.
• High school diploma or GED is preferred.
• Minimum 6 months in a shift management or supervisory role.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Good hygiene and reliable transportation.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offers ongoing coaching and feedback to team members.
• Assist with safety concerns in the workplace.
• Reports any serious issues to their manager and HR as needed.
• Conducts food safety and prep audits daily.
• Conducts daily inventory monitors performance and shares responsibility for cash procedures.

Skills

Customer service

Leadership

Communication

Reliability

Hygiene awareness

Education

High school diploma or GED

Tools

POS system / cash register

Job description

Anchor Point Management Group in Molalla, OR is seeking a Shift Leader to provide operational leadership during assigned hours. This hourly role oversees guest service, safety, cleanliness, and adherence to quality standards.

You will coach team members, handle opening/closing tasks, and ensure the restaurant runs smoothly, with a focus on accurate orders and friendly service. The position offers hourly pay between $15.46 and $17.00, with opportunity to develop supervisory experience in a