Restaurant Shift Lead - Customer Delight & Ops

Wendy; Westminster (CO); On-site; USD 36,000 - 52,000; Full time

Job summary

Wendy's in Westminster, CO is seeking a Shift Manager to supervise daily restaurant operations and lead a team to deliver great customer service. You will train crew on food safety, manage cash at openings and closings, and ensure the store runs smoothly during peak times.

You will mentor Crew Trainers, coordinate shift tasks, and uphold standards for quality, speed, and safety. This role may involve duties across opening/closing, kitchen and customer service as needed.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years of age.
• One or more years of restaurant experience.

Responsibilities

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close.
• Perform walk-throughs to ensure restaurant is ready to open/close or rush-ready.
• Supervise crew members and Team Trainers to maximize retention and performance.
• Delegate and coordinate shift tasks to meet service standards and scheduling needs.
• Open/Close Shift Manager responsibilities include timely opening/closing, cleanliness and adherence to SOPs.
• Support Kitchen or Customer Service shifts to deliver our standard of quality and service.
• Maintain a safe, professional environment and reinforce company policies to delight customers.

Education

High School Diploma or GED

Job description

Wendy's in Westminster, CO is seeking a Shift Manager to supervise daily restaurant operations and lead a team to deliver great customer service. You will train crew on food safety, manage cash at openings and closings, and ensure the store runs smoothly during peak times.

You will mentor Crew Trainers, coordinate shift tasks, and uphold standards for quality, speed, and safety. This role may involve duties across opening/closing, kitchen and customer service as needed.