Restaurant Service Manager: Lead Team & Guest Experience

Workstream

Moscow (ID)

On-site

USD 42,000 - 62,000

Full time

14 days+
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Buffalo Wild Wings in Moscow, Idaho is seeking a Service Manager to support the General Manager in daily restaurant operations and to deliver an exceptional guest experience. You will lead the front-of-house team, ensure smooth shift execution, and uphold company standards in a fast-paced, team-oriented environment.

You will coach, motivate, and develop team members, monitor labor and costs, assist with recruiting and training, ensure food safety and service quality, and drive operational

Qualifications

  • High school diploma or equivalent.
  • Ability to obtain and maintain food safety and alcohol service certifications where required by state or local law.
  • Strong leadership, communication, organizational, and problem-solving skills.

Responsibilities

  • Lead and supervise front-of-house operations during assigned shifts.
  • Coach, motivate, and develop team members while promoting a positive and accountable work environment.
  • Deliver exceptional guest service by resolving guest concerns quickly and professionally.
  • Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
  • Ensure compliance with food safety, sanitation, alcohol service, and company policies.
  • Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
  • Monitor labor, sales, and operating costs while maintaining excellent service standards.
  • Support inventory management, ordering, receiving deliveries, scheduling, and daily restaurant operations.
  • Ensure restaurant cleanliness, organization, and safety standards are maintained at all times.
  • Assist with implementing new menu items, promotions, and operational initiatives.
  • Complete required administrative tasks, reports, and manager checklists accurately and on time.
  • Perform other duties as assigned.

Skills

Leadership
Communication
Coaching
Guest service
Organizational skills
Problem-solving
Time management
Adaptability

Education

High school diploma

Job description

Buffalo Wild Wings in Moscow, Idaho is seeking a Service Manager to support the General Manager in daily restaurant operations and to deliver an exceptional guest experience. You will lead the front-of-house team, ensure smooth shift execution, and uphold company standards in a fast-paced, team-oriented environment.

You will coach, motivate, and develop team members, monitor labor and costs, assist with recruiting and training, ensure food safety and service quality, and drive operational

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Lead Kitchen Manager - Guest Service & Ops
Lead Kitchen Manager - Guest Service & Ops

BUFFALO WILD WINGS, INC. • Moscow (ID), Northern (KY)

Hybrid
USD 55,000 - 75,000
Restaurant Ops Lead: High-Volume Kitchen & Team Growth
Restaurant Ops Lead: High-Volume Kitchen & Team Growth

Buffalo Wild Wings - Fralich, Inc. • Moscow (ID)

On-site
USD 52,000 - 76,000
Restaurant Service Manager: Elevate Guest Experience
Restaurant Service Manager: Elevate Guest Experience

Buffalo Wild Wings • Town of Florida (NY)

On-site
USD 55,000 - 75,000
Weekly Pay
Bonus Program
Free Shift Meals
+15
Service Manager: Takeout & Guest Experience Leader
Service Manager: Takeout & Guest Experience Leader

BWW USA BWW Resources LLC • Hobbs (NM)

On-site
USD 42,000 - 64,000
Weekly pay bonus
Free shift meals
Best in class training
+12
Service Manager — Lead Legendary Guest Experiences
Service Manager — Lead Legendary Guest Experiences

BUFFALO WILD WINGS, INC. • Florida

On-site
USD 52,000 - 76,000
Weekly Pay
Bonus Program*
Free Shift Meals & Meal Discounts*
+15
Restaurant Manager: Lead Team, Drive Profit & Service
Restaurant Manager: Lead Team, Drive Profit & Service

BUFFALO WILD WINGS, INC. • Northern (KY)

Hybrid
USD 42,000 - 65,000
Guest Experience Service Manager
Guest Experience Service Manager

BWW USA BWW Resources LLC • North Babylon (NY)

On-site
USD 34,000 - 41,000
Weekly Pay Bonus Program
Free Shift Meals & Meal Discounts
Best in Class Training & Continuous 1e
+13
Restaurant Operations Leader - Guest Experience & Growth
Restaurant Operations Leader - Guest Experience & Growth

BUFFALO WILD WINGS, INC. • Von Ormy (TX)

On-site
USD 60,000 - 90,000
Weekly Pay
Bonus Program*
Free Shift Meals & Meal Discounts*
+15
Restaurant Ops Lead — Guest Experience & Team Growth
Restaurant Ops Lead — Guest Experience & Team Growth

Buffalo Wild Wings • Lancaster

On-site
USD 60,000 - 80,000
Weekly Pay
Bonus Program*
Free Shift Meals & Meal Discounts*
+15
Service Manager — Lead Legendary Guest Experiences
Service Manager — Lead Legendary Guest Experiences

Buffalo Wild Wings • Criders Corners (PA)

On-site
USD 50,000 - 65,000
Weekly Pay
Bonus Program
Free Shift Meals & Meal Discounts
+15