Restaurant Service Manager — Flexible Guest Experience

LOGAN; Richmond (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

LOGAN is seeking a Service Manager to deliver exceptional guest service and lead a high-performing team in a fast-paced restaurant setting. You will monitor guest satisfaction, train staff, and drive revenue growth while maintaining a positive work environment.

Candidates should have 3+ years in restaurant management, strong leadership, and a proven ability to control costs and uphold safety standards. This on-site role rewards performance with growth opportunities and a team-first culture.

Qualifications

• High school diploma or GED required.
• 3+ years in restaurant operations.
• Front of House and Back of House management experience.
• Supervisory experience and strong leadership.
• Excellent communication and teamwork.
• Must have food handler and alcohol certifications.
• Adheres to company uniforms and appearance standards.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Interact with guests regularly to build relationships.
• Respond to customer complaints efficiently and accurately.
• Ensure sanitation and safety compliance (ServSafe, HACCP, OSHA).
• Manage day-to-day operations including opening/closing, scheduling, and shift management.
• Control costs and minimize waste; analyze sales data and budgets.
• Maintain vendor relationships for timely deliveries.
• Uphold brand image and culture of excellence.
• Train and develop team members; provide coaching and feedback.
• Ensure proper cash handling and banking procedures.

Skills

Leadership

Communication

Team motivation

Customer service

Supervisory experience

Restaurant management

Calm under pressure

Computer skills

Education

High school diploma or GED certificate

Job description

LOGAN is seeking a Service Manager to deliver exceptional guest service and lead a high-performing team in a fast-paced restaurant setting. You will monitor guest satisfaction, train staff, and drive revenue growth while maintaining a positive work environment.

Candidates should have 3+ years in restaurant management, strong leadership, and a proven ability to control costs and uphold safety standards. This on-site role rewards performance with growth opportunities and a team-first culture.