Restaurant Service & Guest Experience Leader

KaTom Restaurant Supply, Inc; Gatlinburg (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Kennedy Concepts is seeking a Restaurant Service Manager to lead front‑of‑house operations, uphold service standards, and drive profitability. You will train and supervise staff, enforce policies, and coordinate with management to deliver exceptional guest experiences in a high‑volume setting.

Responsibilities include labor scheduling, cost control, regulatory compliance, and ensuring health and safety compliance across all FOH activities.

Qualifications

• Proven ability to manage restaurant operations, budgeting, and staff development.
• Excellent communication and leadership skills, with focus on guest satisfaction.

Responsibilities

• Oversee FOH daily duties and ensure Kennedy Concepts standards are met.
• Manage labor costs and scheduling to align with budgeted objectives.
• Control costs of goods sold and operating expenses while maintaining quality.

Skills

Leadership

Guest service

Staff development

Food purchasing

Budgeting & cost control

Cash handling

Communication skills

Regulatory compliance

Training documentation

Team management

Education

Bachelor’s in Business, Hospitality, or Restaurant Management

Tools

Microsoft 365

Job description

Kennedy Concepts is seeking a Restaurant Service Manager to lead front‑of‑house operations, uphold service standards, and drive profitability. You will train and supervise staff, enforce policies, and coordinate with management to deliver exceptional guest experiences in a high‑volume setting.

Responsibilities include labor scheduling, cost control, regulatory compliance, and ensuring health and safety compliance across all FOH activities.