FOH Shift Leader: Guest Experience & Ops

KaTom Restaurant Supply, Inc; Knoxville (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Kennedy Concepts is seeking a proactive Shift/Office Manager to support the General Manager and oversee daily restaurant operations, including guest service, staff training, and administrative duties. The role emphasizes maintaining high food and drink quality, safety, and a positive, energetic environment across locations.

The candidate will coordinate onboarding, HR documentation, and supplier communication while upholding health, safety, and labor regulations, aiming to deliver an exceptional

Qualifications

• Experience leading restaurant shift operations and coordinating front-of-house/Back-of-house tasks.
• Strong focus on guest satisfaction and service quality.
• Knowledge of cash handling, reconciliation, and loss prevention.
• Ability to train and develop team members and sustain a productive work environment.

Responsibilities

• Implement policies, procedures, and standards across store operations.
• Lead shifts and support all restaurant areas to meet budgeted goals.
• Manage HR onboarding, records, and compliance documentation with HR.

Skills

Leadership

Customer service

Cash handling

Team training

Tools

Restaurant management software

Office software

Inventory systems

Job description

Kennedy Concepts is seeking a proactive Shift/Office Manager to support the General Manager and oversee daily restaurant operations, including guest service, staff training, and administrative duties. The role emphasizes maintaining high food and drink quality, safety, and a positive, energetic environment across locations.

The candidate will coordinate onboarding, HR documentation, and supplier communication while upholding health, safety, and labor regulations, aiming to deliver an exceptional