Restaurant Server: Guest Experience & Upselling

Kingsmill Resort; Williamsburg (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Kingsmill Resort is seeking a guest-focused server to provide dining services to guests and members. You will take orders, serve food and beverages, input orders into the POS system, handle payments, and help maximize sales with knowledge of menu items, cocktails, and wine pairings.

Candidates should have server experience, be at least 18, and capable of lifting 40 lbs, with flexibility to work days, nights, weekends and holidays.

Qualifications

• General math skills and accuracy in transactions.
• Ability to provide exceptional guest service and build relationships.
• Clear verbal communication with guests, coworkers and supervisors.
• Ability to learn menu items, specials, features and beverages.

Responsibilities

• Provide guest and member dining services to the preferred standards.
• Take orders, serve, and manage dining area as assigned by experience level.
• Enter all food and beverage items in the POS system and handle payments.
• Suggest cocktails, wines, and courses to maximize sales and guest satisfaction.
• Maintain table settings, replenish utensils, and assist with guest needs.
• Ensure sanitation, safety and adherence to alcohol policies.
• Collaborate with front and back-of-house teams to ensure smooth service.
• Conclude dining experiences by inviting guests to return and clean the area.

Skills

Math skills

Customer service

Verbal communication

Menu knowledge

Server experience

Age 18+

Physical stamina

Cash handling

TIPS certification

Food Handler's card

Tools

POS system

Job description

Kingsmill Resort is seeking a guest-focused server to provide dining services to guests and members. You will take orders, serve food and beverages, input orders into the POS system, handle payments, and help maximize sales with knowledge of menu items, cocktails, and wine pairings.

Candidates should have server experience, be at least 18, and capable of lifting 40 lbs, with flexibility to work days, nights, weekends and holidays.