Bar Server: Guest Experience & Upsell Pro

Live! Hospitality & Entertainment; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A vibrant entertainment venue in Orlando seeks an experienced Server to provide outstanding service in a fast-paced environment. The ideal candidate will greet guests, take orders, and serve food and drinks while ensuring guest satisfaction. Responsibilities also include monitoring alcohol consumption, working with kitchen staff, and promoting a fun atmosphere. Candidates must have at least one year of serving experience, strong communication skills, and an alcohol awareness certification. Evening, weekend, and holiday availability is required.

Qualifications

• At least 1 year of serving experience in a fast-paced venue.
• Knowledge of liquor brands, beer, wine, and cocktails preferred.
• Must be courteous, pleasant, and patient.

Responsibilities

• Greet and take orders from guests promptly and professionally.
• Serve food and beverages while promoting teamwork.
• Monitor alcohol consumption and ensure guest satisfaction.

Skills

Fluent English

Communication Skills

Customer Service

Teamwork

Education

Alcohol awareness certification

Food service permit

Job description

Server Responsibilities include, but are not limited to:

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times. Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
• Communicate with guests clearly, patiently and with good humor.
• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferrably nightclub environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.