Full-Time Resort Server: Guest Service & Upsell Pro

Massanutten Current Openings; Hopkins Spring (VA); On-site; USD 2,800 - 5,500; Full time

Job summary

Massanutten Resort in McGaheysville, VA is seeking a Server to provide excellent guest service, take orders, upsell offerings, and maintain a clean work area. Must meet ABC regulations, be 18+, and work a schedule that varies including mornings, evenings, weekends and holidays.

Experience in serving is preferred and familiarity with cocktails, beer, and wine pairings is a plus. The role is full-time with a focus on delivering friendly, efficient service in a resort setting.

Qualifications

• Excellent customer service and organizational skills.
• Excellent written and verbal communication skills.
• Understanding and ability to adhere to ABC regulations and policies.
• Must be at least 18.

Responsibilities

• Provide excellent customer service to all guests.
• Upsell products whenever possible.
• Maintain an orderly and clean work area.
• Process payments and accurately make change using point of sale system.
• Complete assigned tasks including wrapping silverware, cleaning windows, cleaning floors and carpets, filling and stocking condiments.

Skills

Customer service

Communication

ABC compliance

Tools

POS (Point of Sale)

Job description

Massanutten Resort in McGaheysville, VA is seeking a Server to provide excellent guest service, take orders, upsell offerings, and maintain a clean work area. Must meet ABC regulations, be 18+, and work a schedule that varies including mornings, evenings, weekends and holidays.

Experience in serving is preferred and familiarity with cocktails, beer, and wine pairings is a plus. The role is full-time with a focus on delivering friendly, efficient service in a resort setting.