Restaurant Server at Counting House

21c Museum Hotel Durham; Durham (NC); On-site; USD 21,000 - 34,000; Full time

Job summary

21c Museum Hotel Durham is seeking a Restaurant Server who will be an engaging ambassador for the restaurant, using verbal and non-verbal cues to anticipate guests' needs and make menu recommendations. You will excel at selling items while delivering accurate service and maintaining a welcoming atmosphere.

The role requires knowledge of menu items, wines by the glass, and specialty beverages, with a focus on prompt, cheerful service and a clean, organized work area.

Qualifications

• Strong communication skills; must be able to speak, read, and understand English.
• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Basic math skills.

Responsibilities

• Reports to work on time and ready to work scheduled shifts.
• Follows all steps of service.
• Knows descriptions and ingredients of all menu items.
• Knows all wines by the glass and at least five wines in each category on the wine list in varying price ranges and styles.
• Knows drinks names, ingredients, preparation method, appropriate glassware, and garnishes.
• Knows specialty beverages, i.e., single malt scotches, cognacs, specialty drinks, beer list, etc.
• Sells menu items to increase overall sales.
• Serves beverages and food cheerfully and efficiently.
• Ensures that the service station is properly stocked.
• Completes all posted side work.
• Maintains a positive, friendly attitude with co-workers & guests.
• Provides prompt, accurate report of all income received during shift.
• Maintains a clean, orderly appearance in the restaurant service area.
• Assists/executes any tasks as assigned by supervisor.
• Follow all proper sanitation guidelines.

Skills

Strong communication

English fluency

Flexible hours

Punctuality

Customer service

Professional appearance

Education

High school diploma or equivalent

Tools

POS systems

Job description

Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.

Join our Flock!

Job Description

Reports To: Restaurant Managers, Food & Beverage Director General Purpose: The Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites through verbal and non-verbal cues, making recommendations, and selling any item on the menu to even the most reluctant palate. The Restaurant Server works accurately, efficiently, expertly prioritizes, and works to exceed guest expectations.

Specific Responsibilities:

• Reports to work on time and ready to work scheduled shifts.
• Follows all steps of service.
• Knows descriptions and ingredients of all menu items.
• Knows all wines by the glass and at least five wines in each category on the wine list in varying price ranges and styles.
• Knows drinks names, ingredients, preparation method, appropriate glassware, and garnishes.
• Knows specialty beverages, i.e., single malt scotches, cognacs, specialty drinks, beer list, etc.
• Sells menu items to increase overall sales.
• Serves beverages and food cheerfully and efficiently.
• Ensures that the service station is properly stocked.
• Completes all posted side work.
• Maintains a positive, friendly attitude with co-workers & guests.
• Provides prompt, accurate report of all income received during shift.
• Maintains a clean, orderly appearance in the restaurant service area.
• Assists/executes any tasks as assigned by supervisor.
• Follow all proper sanitation guidelines.

Qualifications

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Basic math skills.
• Strong communication skills; must be able to speak, read, and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Familiarity with and ability to use POS systems.
• Must pass a background check.

Education/Formal Training:

• High school or equivalent education required.
• Experience in an upscale dining environment preferred.

Physical Requirements:

• Must be able to carry a full-service tray comfortably.
• Must be able to stand and walk for long periods.
• Must be able to lift at least 50 pounds.

Additional Information

21c Museum Hotels is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm