Restaurant Server - AM

Castle Hot Springs; Morristown (TN); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company-Paid Life Insurance

Company-Paid Long Term Disability

Direct Deposit

Flexible Spending Account

401k with Company Match

Employee Shuttle/Carpool Incentives

Job summary

Castle Hot Springs is seeking a guest-focused hospitality associate for an AM shift (6:30 am – 3:00 pm). The role covers food service, host and food runner duties as needed.

A strong emphasis is placed on impeccable grooming, courteous service, and adherence to safety standards to ensure a positive dining experience. Responsibilities include mastering menu items, managing orders, coordinating with kitchen and management, and maintaining accurate service records throughout the shift.

Qualifications

• Previous food and beverage experience required.
• Good physical condition to lift moderate weights and stand for long periods.
• Desire to provide superior guest service.
• Strong interpersonal and communication skills.
• Pleasant personality to handle guest questions and service.
• Ability to work well in a team with high attention to detail.
• Maintain a neat, professional appearance per company standards.
• Follow occupational safety and health practices, including PPE when required.

Responsibilities

• Familiar with all service etiquette standards and apply them during dining.
• Know menu items, ingredients, condiments, descriptors, and allergies.
• Accurately take orders and expedite from kitchen while monitoring ticket times.
• Communicate effectively with kitchen and management.
• Complete end-of-service procedures.
• Comply with liquor laws and company policies regarding alcohol.
• Service a five-table station during peak service.
• Utilize Micros POS and other check processing procedures.
• Assist teammates with questions and process discounts while covering assigned section.
• Complete closing paperwork with accurate discounts and signatures; attend meetings.

Skills

Food & Beverage experience

Physical stamina

Guest service orientation

Interpersonal communication

Teamwork

Well-groomed appearance

Safety & PPE compliance

Job description

Salary Range
$68,000.00 To 70,000.00 Annually

This is for an AM shift 6:30 am - 3:00 pm

Position Summary: To work within the framework of a quality Food and Beverage service team. To serve food to our guests in a personable, courteous, and professional manner ensuring a positive dining experience. Impeccable grooming standards are essential. This position is not strictly a server role, and will be required at times to cover the host and food runner roles as well.

We are located north of Lake Pleasant.

Responsibilities Include

• Being thoroughly familiar with all standards of proper service etiquette and adhering to these standards throughout our guests' dining experience.
• Know all menu items including ingredients, preparation, required condiments, key descriptors, and potential allergies.
• Ability to accurately and efficiently take orders from guests and expedite as soon as prepared from the kitchen (keep constant watch over “ticket times”).
• Ability to communicate effectively with the kitchen line and management staff.
• Complete end-of-service procedures.
• Knowledge of all liquor laws as well as company and departmental policies regarding the consumption of alcoholic beverages.
• Ability to service a five-table station during typical service demand.
• Have a strong working knowledge of the Micros POS system and other check processing procedures for dining room service.
• Able to help other employees with their questions and process discounts while still maintaining their assigned section.
• Complete closing paperwork; check the accuracy of all discounts and comps, make sure appropriate information is filled out and signatures are obtained.
• Attend all scheduled staff meetings and supplemental training sessions.

Specific Job Knowledge, Skill, And Ability

• Previous food and beverage experience is required.
• Good physical condition in order to lift moderate weights and remain on feet for a prolonged period of time.
• A sincere desire to provide the utmost in guest service.
• Solid interpersonal and communication skills.
• Pleasant personality to effectively deal with guests' questions and service, and to contribute to the overall atmosphere and guest experience.
• Good teamwork with fellow employees. Strong attention to detail a must.
• Well-groomed appearance according to company standards.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Appearance Requirements

• Proper professional attire is required by following appearance guidelines as set in the Employee Handbook.
• Part of the Uniform will be provided by the company.
• Appearance must always be neat, clean, and professional.

County Legal Requirements

• Must possess a valid Yavapai County Health Dept. Food Handlers card to be kept on file.
• Must have completed County & State Liquor training.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Long Term Disability
• Direct Deposit
• Flexible Spending Account
• 401k with Company Match
• Employee Shuttle/Carpool Incentives