Restaurant Server
Reporting to: F & B Manager/GM
Position Summary
The Restaurant Server is responsible for serving food and beverage items to guests in a friendly, enthusiastic, and timely manner. This role requires knowledge of the menu, attention to detail, and a guest-focused approach to creating positive dining experiences. The ideal candidate is calm under pressure, takes pride in providing exceptional service, and works well as part of a team.
Who is this position for?
- Is passionate about hospitality and creating memorable dining experiences.
- Thrives in a fast-paced environment, focusing on accuracy and attention to detail.
- Works well in a team setting and takes initiative to assist wherever needed.
- Is personable, attentive, and committed to ensuring guest satisfaction.
Why join our team?
- Competitive hourly pay with opportunities for performance-based incentives.
- Vacation / Sick / Bereavement / Holiday Pay.
- Health/Vision/Dental Insurance.
- Life / STD Insurance.
- 401k.
- Employee Discounts (Brand Hotels & Company Hotels).
- Free, Third-Party Employee Assistance Program (personal and professional).
- Opportunities for growth within Vista Host’s expanding portfolio.
Duties and Responsibilities
- Deliver food and beverage service to guests with a positive, professional demeanor.
- Present the menu, provide detailed explanations of items as needed, and take guest orders accurately.
- Prepare and present orders in an organized, timely manner to ensure quality service.
- Refill water, make and pour coffee, and attend to additional guest requests.
- Clear tables throughout the dining experience, using proper methods to remove dishes, glassware, and silverware.
- Reset tables promptly and ensure all table settings meet cleanliness standards.
- Polish silverware, fold linens, and assist in maintaining a tidy dining area.
- Set up beverage stations by brewing coffee and arranging condiments for appropriate shifts.
- Actively listen and respond to guest concerns, using empathy and professionalism to resolve issues.
- Participate in team efforts to meet and exceed guest expectations, assisting where needed.
- Perform additional duties as assigned by management to support restaurant operations.
Qualifications
- Ability to anticipate guests’ service needs and respond proactively.
- Strong organizational skills, focus, and attention to detail.
- Effective communication skills and the ability to work cohesively with team members.
- Minimum of 1 year of experience as a food server preferred.
- Ability to lift up to 40lbs.
- Ability to stand and walk for long periods of time.
- Proficiency in English to communicate effectively with guests and coworkers.
- Knowledge of federal, state, and local laws regarding alcohol service.
- Flexibility to work weekends, holidays, and flexible shifts as needed.