Restaurant Server

MARCUS HOTELS INC; Madison, Northern (WI, KY); On-site; USD 22,042,000 - 34,440,000; Full time

Benefits offered by this job

Free meals

Hotel/restaurant discounts

Free parking or transit

Employee recognition programs

Paid time off and raises

Job summary

Marcus Hotels INC, in Madison, WI, seeks a Server for Hilton Madison Monona Terrace. Full-Time and Part-Time options with evening and weekend availability. Earn $8.00/hour plus tips, with perks such as free meals, discounts, and parking.

Greet guests, take orders, serve beverages and food, and uphold Hilton and Marcus standards. Ideal for those new to hospitality, offering growth and teamwork in a dynamic setting.

Qualifications

• Prior restaurant or customer service experience is a plus.
• Friendly, reliable, and team oriented with strong communication skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Comfortable using a Point of Sale (POS) system (training available).
• Able to lift up to 50 lbs and stand for extended periods.
• Weekend, early morning, or evening shifts required.
• English proficiency (spoken and written).

Responsibilities

• Greet guests with warmth and professionalism.
• Take orders accurately and enter into the POS system.
• Serve food and beverages per standards.
• Anticipate guest needs and respond promptly.
• Keep tables and dining areas clean and organized.
• Communicate with team and kitchen for smooth service.
• Resolve guest concerns or escalate to supervisors.
• Assist with restocking and maintaining restaurant cleanliness.

Skills

Customer service

Communication

Teamwork

POS system

English proficiency

Tools

POS system

Job description

Schedule: Full-Time and Part-Time Available | Evening and Weekend Availability Required

Estimated Wage: $8.00/hour plus tips

Serve up great experiences in the heart of Madison.
At Hilton Madison Monona Terrace, our restaurant is more than a place to eat—it is a space where locals and travelers connect, relax, and enjoy exceptional service. As a Server, you will create a welcoming, attentive dining experience that keeps guests coming back and helps our team shine.

Whether you are experienced in food service or looking to grow in hospitality, you will find opportunity, support, and belonging here.

What You’ll Do

• Greet guests with warmth and professionalism
• Take orders accurately and enter them into the POS system
• Serve food and beverages according to Hilton and Marcus standards
• Anticipate guest needs and respond promptly to requests
• Maintain clean, organized tables and dining areas
• Communicate with team members and kitchen staff to ensure smooth service
• Resolve guest concerns when possible—or escape to supervisors as needed
• Support restaurant cleanliness and assist with restocking as needed

What You Bring

• Previous experience in a restaurant or customer service setting is a plus—but not required
• Friendly, reliable, and team-oriented with strong communication skills
• Ability to multitask and stay calm in a fast-paced environment
• Comfortable using a Point of Sale (POS) system (training available)
• Able to lift up to 50 lbs and remain on your feet for extended periods
• Availability to work weekends, early mornings, or evening shifts
• English proficiency (spoken and written) to support guests and follow instructions

What We Offer

We know people thrive when they feel supported—personally and professionally. That is why we offer a range of benefits to support your well-being, growth, and sense of belonging:

• Retention bonuses and other incentives
• Free, healthy meal every shift
• Hotel and restaurant discounts at Hilton and Marcus properties
• Free parking or monthly bus pass
• Movie perks: 2-for-1 coupons at Marcus Theatres
• Opportunities to grow your career and transfer across properties
• Paid time off , holiday pay , and annual raises
• Comprehensive benefits including medical, dental, vision, life insurance, and retirement options
• Employee recognition programs

About Marcus Hotels & Resorts

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑comprehending list of responsibilities, duties, and skills.

Hilton Madison Monna Terrace and Marcus Hotels and Resorts are an Equal Opportunity Employer. This property also participates in E‑Verify.